Struggling with the Forum? Need advice on posting a message, replying to a topic or help formatting a message? The ForumWales Help section is here to answer your questions.

The primary source of Forum help is the Help Document, available in two formats. The first format is FlashPaper and this can be viewed below. The FlashPaper version can be navigated, zoomed and printed from the interface below - information on how to use the FlashPaper version can be found at the bottom of this page.

The second format is Adobe Acrobat. The Help Document in this format can be downloaded from the link below and can be saved to your computer for future reference.

Help Document Online FlashPaper Available Below

Help Document Download (Right-click and save as...) Download: PDF Version Here

Download version requires the free Adobe Acrobat Reader:

Still having problems? Why not use Skype to contact us at no charge! Whether you use Skype for a voice call, a typed chat or to leave us a voicemail, Skype is free to download and free to use. If you already have Skype installed, click on the Skype FW options on the right of this page to contact us.

As a last resort, use your telephone to give us a call. We are not always available to take your call but if we are not, the voicemail will be there! Both telephone numbers reach us in the UK but you only pay the national rate (if you're in the UK or US). The time now at FW is shown on the right (for reference) but whatever the time, give us a call, we may be around!

1) I haven't received my membership activation email, what should I do?
Many Internet Service Providers (ISPs) often incorrectly filter automatically generate email into the Spam or Junk Mail folders. The activation email sent during the ForumWales registration process is automatically generated and may have been classified as spam/junk by your ISP or email client filtering rules.

Take a look in your spam/junk mail folders for the activation email, it will be listed as coming from ForumBot@ForumWales.com.

Still no luck? Send an email to Membership@ForumWales.com and we can get you fully activated.

2) What are 'ranks' and what ranks are available?
Ranks help members and visitors identify a member's 'status' within the Forum. Ranks are automatically assigned based on the number of messages (posts) made by an individual member.

In addition to ranks which are 'earned' through posting, there are also a number of 'special' ranks which are assigned to individual members by the ForumLead.

The following table details the ranks available.

Rank Image	Rank Title	Rank Type	Posts	Comments
No Image	Newbie	Standard	0	-
	Member	Standard	30	-
	Senior Member	Standard	100	-
	Veteran Member	Standard	350	-
	Elite Veteran	Standard	600	-
	Gold Veteran	Standard	1600	-
	Platinum Veteran	Standard	4000	-
	Site Admin	Special	n/a	Site Admin has overall control of the Forum.
	Contributor	Special	n/a	Contributors are members who support the FW community by providing additional material for the site and support other members. Contributors often have enhanced rights but are not necessarily Moderators.
	Welsh Moderator	Special	n/a	Welsh Moderators are fluent Welsh speakers and have moderator rights to the Welsh sections of the Forum in addition to those rights of a Moderator.
	Moderator	Special	n/a	Moderators have basic administration rights to the Forum and can lock, edit and delete other posts. Moderators help ensure that the Site Rules are adhered to and can also assist other members.
	FW Site Supporter	Special	n/a	Site Supporters are members who have kindly made a donation to ForumWales.

Notes:
- All moderators are standard members of the Forum who have been granted special moderator rights.
- All ranks are indicated by the rank image and a text rank status within each of the member's posts.
- Special ranks supersede standard ranks.

3) I have a problem with the Forum, who should I contact?
Help can often be provided by the members, simply post a question and wait for your fellow members to reply. No luck? If your question cannot be answered by this Help section or Site Help within the Forum, try contacting one of the Moderators or the Site Administrator, ForumLead.

If you have a problem with abuse, please contact abuse@ForumWales.com for an urgent response.

4) Should I give my password to anyone?
No, never give out your password to anyone. ForumWales will never ask you for your password in any conversation, whether online, via email or in a voice call.

5) I have forgotten my password, what shall I do?
Contact us, ForumLead@ForumWales.com, and we can create a new one for you. Once we have advised you of your new temporary password, you must change it via your Profile page.

6) I don't want to be part of ForumWales anymore, can you remove me?
Yes, send us an email, Membership@ForumWales.com, and we'll remove your details from our database - quickly and with no questions asked.

The ForumWales Help Document is presented via MacroMedia's FlashPaper. This section explains the FlashPaper viewer options reading from left to right.

• FlashPaper logo: Brings you to the Macromedia FlashPaper website.
• Hand Tool: Allows you to click and drag the FlashPaper document to scroll the view.
• Text Select Tool: Allows you to select and copy (Ctrl+C) text.
• Search Text Field: Searches for text in the document.
• Search Button: Searches the document for the text in the Search Text Field.
• Zoom slider: Adjusts the magnification of the document and shows the results in real time. The slider "snaps"
  slightly at the 100%, Fit Page, and Fit Width zoom levels. The slider ranges from 50 to 250 percent—a useful
  range for viewing most documents.
• Zoom text box: Shows the zoom level and allows you to type in a zoom level that is outside the range of the
  zoom slider. It accepts percentages from 10% to 999%.
• Fit Page button: Sets the viewer zoom level so that it fits a whole page just within the window. Depending on the
  orientation and size of the document, it may show more than one page.
• Fit Width button: Sets the zoom level so that the full width of the viewing area is used. This is the default zoom
  setting and is good for reading a document easily.
• Current Page text box: Shows the number of the currently displayed page and allows you to jump to any page in
  the document by typing a page number and pressing Enter.
• Total Pages display: Displays the total number of pages in the document.
• Previous/Next Page buttons: Displays the top of the previous or next page in the document.
• Print button: Prints the document to any printer. Clicking it opens the standard Print dialog box and lets the
  person viewing the FlashPaper document to print it as they would from any program.
• Launch in New Window button: Opens the FlashPaper document in a new window.